Terms & conditions

Last updated on 20th August 2025

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BoxLap is operated by Bendabl Idiotiki Kefalaiouchiki Etairia (“Bendabl”). At Bendabl we are committed to safeguarding the private information entrusted to us by our clients, partners and visitors. This privacy notice will inform you: (a) as to how we protect your personal data, (b) tell you about your privacy rights and (c) as to how the law protects you. We will never sell or trade your personal or financial information without your explicit consent. If you have any queries regarding this notice, please contact boxlap@bendabl.com.

Purpose

This privacy notice aims to give you information on how Bendabl collects and processes your personal data through your use of this website, the BoxLap mobile application (“the App”), and in the course of its business. This includes any data you may provide when signing up, pairing your BoxLap device, tracking training sessions, or accessing educational materials. The website and the App are intended for adults and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why your data is used. This privacy notice supplements the other notices and is not intended to override them.

Controller

Bendabl is the controller and responsible for your personal data.

Contact details

Bendabl is a Idiotiki Kefalaiouchiki Etairia (IKE) company registered in Greece, with company registration number ELGEMI.160214501000 and whose registered office is at Spirou Patsi 62, Votanikos, Athinaion/Attikis, 11525. Our contact email address is boxlap@bendabl.com

Postal address: Spirou Patsi 62, Athens, 11525, Greece

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the Greek supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance at boxlap@bendabl.com

Sites and Apps covered

This privacy statement applies to the information collected via the BoxLap website and the BoxLap mobile application (available through the Google Play Store and Apple App Store). It does not apply to any linked sites or third-party apps. To learn about their privacy policies, please refer to the privacy statements on those sites.

Third-party links

This website and App may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website or App, we encourage you to read the privacy notice of every site or app you visit.

Additionally, the App and website may integrate third-party services such as Firebase and Google Cloud (by Google), app and device functionality, analytics, and performance monitoring, as well as Google Sign-In for authentication. These services may process personal data on our behalf in accordance with their respective privacy policies.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different types of personal data about you which include, but are not limited to:

• Identity Data – first name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data – billing address, delivery address, email address and telephone numbers.
• Financial Data – bank account and payment card details.
• Transaction Data – details about payments to and from you.
• Technical Data – internet protocol (IP) address, login data, browser type and version, time zone setting and location, device type, operating system and platform, and other technology on the devices you use to access this website or App.
• Usage Data – information about how you use our website, App, products and services.
• Marketing Data – your preferences in receiving marketing from us and our third parties.
• Communications Data – your communication preferences and messages.

In addition, when you use the BoxLap App and pair it with your device, we may collect:

1. Authentication information – Name, unique user ID, email, Google Sign-In details.
2. Interactive session data – Exercise name, start/end times, time to complete, optional video recordings for AI-based analysis.
3. Metrics and statistics – Track points, movement length, speed, acceleration, hand usage, and derived analytics.
4. Device logs – Device ID, owner information, firmware version, update history, operational status logs.
5. App logs – App performance logs, paired device records, and related technical data.

We also collect, use and share Aggregated Data such as statistical or demographic data for research, analytics and educational purposes. Aggregated Data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity.

We do not collect any Special Categories of Personal Data (race, ethnicity, health, religious or philosophical beliefs, sex life, sexual orientation, political opinions, or biometric data) or information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions – You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you subscribe to our services or publications, request marketing, provide feedback, register an account on the App, pair your BoxLap device, or track a training session.
• Automated technologies or interactions – As you interact with our website or App, we may automatically collect Technical Data, App Logs and Device Logs about your equipment, browsing actions, patterns and usage.
• Third parties or publicly available sources – We may receive personal data about you from third parties including:
  • Analytics providers such as Google and Apple based outside the EU.
  • Search information providers.
  • Contact, Financial and Transaction Data from payment processors and delivery services.
  • Identity and Contact Data from data brokers or aggregators.
  • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

Cookies and App Tracking

Cookies are small packets of information that websites store on your computer’s hard drive so that your computer will remember information about your visit. They do not contain any personal data or passwords. Our website may utilise cookies to enhance your experience when you visit.

If you do not want our website to place a cookie on your hard drive, you may disable cookies in your browser. Please consult your Internet browser’s documentation for instructions.

In addition, the BoxLap App may use equivalent technologies such as device identifiers, analytics SDKs, and error-reporting tools to monitor performance, app stability and usage trends. These do not contain personal data but may be linked to your account for support and analytics purposes.

How do we use cookies?

We use cookies in two main ways. Firstly, we issue a small number of cookies from services which we use to improve the overall experience of using our website. Secondly, we use aggregated data from our users to understand how people are using our website, how many visitors we are getting, and which content people seem to like or not like. This allows us to improve our website and make it better suited to our users’ wants and needs.

This website sets the following cookies on your device (a “device” is anything you use to access the website, whether that’s a desktop computer, a laptop, a mobile phone or tablet, etc.)?

• _utma. Our website uses Google Analytics to provide us with useful data about how people use our website. This cookie provides data on the number of new people visiting, how many times people come back, and when someone last visited. 
• _utmc. This cookie is also set by Google Analytics. It lets us know precisely when someone leaves our website. This can help us to understand the impact a change to our website is making to visitors.
• _utmz. This particular Google Analytics cookie allows us to see information about how people get to our website. This means we are able to see which search engines our users visit us through, the link used to find us, and the search terms that people are using. It also lets us know the geographical location of our users, so we know which countries our users are visiting from. 

Opting out of our cookies

If you would like to block some of our cookies, but do not want to change your general cookie settings, you may visit Google Analytics page at https://tools.google.com/dlpage/gaoptout?hl=en

International transfers

We may share your personal data within Bendabl. This may involve transferring your data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please email boxlap@bendabl.com if you want further information on the specific mechanisms used by us.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For App users, your training metrics and performance data will be stored while your account remains active. In some cases, we may anonymise these metrics for research or educational purposes, allowing continued use without identifying you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data. In this case, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Rights

• The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities). 
• The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
• The right of access. You have the right to obtain access to your information (if we’re processing it).
• The right to rectification. You are entitled to have your information corrected if it’s inaccurate or incomplete.
• The right to erasure. You have the right to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
• The right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.
• The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal information with your national data protection regulator.
• The right to withdraw consent. If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time. This includes your right to withdraw consent to us using your personal information for marketing purposes.

If you wish to exercise any of the rights set out above, please email boxlap@bendabl.com. If you use Google Sign-In, you may revoke BoxLap’s access to your Google account at any time through your Google Account settings. You may also request access to, or deletion of, any personal data held by Google. For further information, please refer to https://myaccount.google.com/

No fee usually required

You will not have to pay a fee to access, amend or remove your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes

Bendabl reserves the right at any time and without notice to make changes to this privacy notice or to the contents of this website or App, or to suspend or terminate their availability for any reason.

Intellectual Property

The content of this website is the copyright of Bendabl SMPC and/or its licensors. All other intellectual property rights are reserved.

The content of this website may be copied for the purpose of viewing but may not be permanently stored or copied for further distribution or any commercial purpose. The trade marks and images used on this website are protected by intellectual property law and may not be reproduced or appropriated, in whole or part, in any format, without the written permission of the relevant owner.

Limitation and exclusion of Liability

Although Bendabl takes reasonable care to ensure that information on this website is accurate when posted, Bendabl does not warrant or represent that the information is accurate, complete or current. Bendabl  does not accept liability for any errors or omissions in any information contained on this website or for any loss or damages of any kind arising from access to, use of or reliance on any such information. Bendabl does not warrant that the use of this website will be uninterrupted, without delay or free from errors, omissions or viruses.

Investor Information

Nothing contained on this website shall be deemed to be an invitation, offer or inducement to invest or deal in or to take any other investment decision in relation to the shares of Bendabl or the giving of investment, legal or tax advice. Before making any investment decision, you should seek independent professional financial advice.

Foreign Jurisdictions

The information on this website is designed for use in the European Union and is not intended for distribution or use in any jurisdiction where its publication or availability would be contrary to local law or regulation.

Third Party Websites

Links to or from external websites, which are not maintained or controlled by Bendabl, are provided for convenience only. The existence of such links does not imply any endorsement or verification by Bendabl of (and Bendabl accepts no responsibility for) the content of any such external website.

Governing Law

This notice shall be governed by and interpreted in accordance with Greek law and will be subject to the exclusive jurisdiction of the Greek Courts.

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